FAQ

FAQ:

What is the currency listing on website ?
It is USD

How much shipping cost for the items?
We offer free shipping for all of the items in our store.

How can I pay for my order?
save payment via Paypal and credit card

When will my order ship?
order lead time is 3-7days. HOLIDAY TIMES MAY VARY.
Please make sure that you have given us the correct shipping information as we cannot be responsible for lost or misplaced packages.

Who will deliver my parcel? 
orders are dispatched via EMS.China post air mail, Hongkong post air mail.
If you prefer DHL,UPS,FEDEX carrier, please contact our customer services to calculated DHL shipping fee. 
PS: In our experience, the shipping cost is every expensive if ship by DHL,UPS,FEDEX carrier,because our wheels with very big packing size.

Is there any riders's weight limitation for your bicycle wheels or rims ?
Yes, there is limited riders weight for our carbon bicycle wheels or rims,
24MM: 100kg
38MM:110kg
50MM:110kg
60MM: 120kg
88MM: 120kg

What is the max tire pressure for wheels?
For road rims: max 125psi for clincher and max 180psi for tubular
For 20" rims: max 125psi
For MTB rims: max 65psi

If I buy the wheelsets,what would I get with the order?
You will get a pair of free brake pads and a pair of skewers coming with the wheelsets.

Should I pay the tax?
a) We usually ship the buyer’s item with lower value, in order to avoid or reduce customs tax. However, the tax is determined by buyer custom not by us. Different countries for different tax rate, so if any tax then the buyer should undertake it.
b) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
c) we can use DPD to avoid customs tax for the buyer from some European country(Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Greece, Luxembourg, Norway, Portugal, Spain, Sweden, Hungary, Czech Republic, Slovakia, Slovenia, Poland, Estonia, Latvia, Lithuania, Switzerland) . but it need pay $50 extra as shipping cost. 
We prepaid customs tax and shipping cost together in my side if use this shipping method. 

Can I track my order online?
You may track an order and view the order status and track information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you . You can use this tracking number to track your order via this link below:
http://www.17track.net/en

Can I put my logo design or name on wheels or rims?
Yes,we offer customized painting service.